- About Us
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Torani’s Dedicated EDI Specialist
Torani started as a family business in 1925 in Lucca, Italy. Their flavored syrup was used to create the world’s first flavored latte!
Today, Torani sells over 100 syrup flavors, sauces, and beverage bases to consumers and businesses around the world. As a global business that’s active in a variety of markets, Torani uses a tremendous amount of EDI data each month to keep their supply and demand chains operating efficiently.
Torani’s demand for EDI data led to massive monthly EDI bills. Over time, EDI became one of their significant business expenses – one that they wanted to decrease as much as possible.
When Torani contacted us, they wanted to learn more about our unique pricing model. They also had concerns about fees because their previous EDI provider was charging several fees that Torani felt didn’t quite make sense.
Torani also felt that they weren’t getting personalized support for troubleshooting issues. Like most businesses, EDI is not their area of expertise and resolving problems became a time-consuming process.
Since Torani is working with all of the major retailers around the world, service outages or poor technical support are not an option. Hurting relationships with their trading partners could have significant repercussions for their business.
Between an ever increasing amount of fees and lack of proper customer support, Torani decided to migrate to a VAN that better fit their needs.
While we love the monthly savings we experience, we value the support we receive more. We know that we can depend on BOLD VAN and that we can expect prompt and efficient support from Beth. EDI is not something that concerns us at Torani any longer. We are very happy to rely on our own EDI experts to figure it out.