SUPPORT OVERVIEW

DEDICATED FIRST-CLASS EDI SUPPORT FROM BOLD VAN

Accessible

EDI is confusing, and often intimidating. Fortunately, we do everything we can to make EDI as simple as possible. In fact, we handle all of the technical tasks for you – from EDI implementation to ongoing technical support. If you need to meet the specific EDI requirements from a company (such as Amazon or Walmart) we’ll take care of everything for you.

With over 25 years of experience in the EDI industry, we have the expertise you can count on when you need it most. We’re not just here to solve problems, we want to assist you in any way possible. If you ever have concerns, questions, or simply want to learn more about using EDI to optimize your business – we’re always a phone call or email away.

Getting Started is Easy

Simply signup and create your profile. We’ll handle everything from there. There’s no software to install or configure – everything is accessible through our EDI cloud.

We Migrate and Onboard Trading Partners For You

You don’t need to contact your trading partners or change ID’s. The process is entirely transparent, so there are no interruptions for your business or theirs. Do you have AS2 trading partners? Not a problem! Our AS2 specialists will work with you to get your partners onboarded in no time.

We’ll Help You Become EDI Compliant

Become EDI Compliant

Some major retailers, such as Walmart and Costco, have strict requirements for becoming an approved vendor. Your company will need to be EDI compliant to be approved. Let us know when you’re ready to apply to become an approved vendor and we’ll guide you through the process.

You’ll Have Friendly EDI Experts On-Call

As a BOLD VAN customer, you get access to our team of EDI experts for help with anything you need related to EDI. Do you need recommendations for additional EDI solutions, such as data translation and EDI mapping? We’ll point you in the right direction. Not sure how to send non-EDI documents? We can help.

Have any other questions or concerns that aren’t answered on our FAQ page? Just ask.

If there’s any way we can help, we are more than happy to do it.