Between rising prices, hidden fees, and poor customer service, a lot of organizations are growing increasingly frustrated with their EDI service. With everything else on your plate, EDI is the last thing you should have to worry about.
At BOLD VAN, we strive to save you time and money by providing all of the support you need without a bunch of extra fees. The following are five things that BOLD VAN customers never have to worry about – and you shouldn’t either.
1. Customer Service and Tech Support
EDI is complicated and most people don’t have any interest in learning all of the ins and outs of it.
As a BOLD VAN customer, we don’t expect you to be an expert on EDI. After all, that’s why you’re hiring us!
We also believe fast, professional tech support shouldn’t cost extra. When you sign up for our service or migrate from your old VAN, we will assign a specific support rep from our team of EDI experts to handle all of your questions, concerns, and other inquiries. They’ll take the time to understand your unique situation and provide quick support anytime you need it.
2. Compatibility with Your In-House EDI System
Has your organization already invested a lot of money and energy into developing your own in-house EDI system? You don’t have to worry about your investment going down the drain when you sign up for our service.
Our VAN is compatible with any EDI system and we will personally configure everything for you, so your EDI system stays functioning as it always has.
If you’re unsatisfied with the EDI document management software in your current system, you can use our cloud-based web portal at no extra charge. BOLD Manager makes it easy to find archived documents, monitor trading partner activity, and track EDI transactions in real-time.
3. VAN Reliability
Once you’ve implemented EDI into your supply chain, all of a sudden you are heavily relying on your VAN to keep things operating smoothly. Your business can’t afford outages and extended downtime in your EDI network.
Not only do these events disrupt B2B communication, they also damage business relationships and force pieces of your operation to come to a complete halt.
Reliability is absolutely essential for a VAN service, which is why we are working on improving our already insanely high 99.998% uptime. No EDI user should have to worry about VAN reliability, and as a BOLD VAN customer, you won’t have to.
4. EDI Compliance
As you start using EDI, you quickly realize that it’s not as simple as hooking up an internet connection. There are specific tasks required for compatibility with each and every trading partner in your EDI network.
By design, EDI compliance is a necessary process when onboarding new trading partners to ensure your B2B communication is private and secure. However, this is a process that most organizations prefer to avoid doing themselves.
Unlike many EDI providers, we don’t charge additional fees for EDI compliance. Whether you want to exchange EDI messages with the major brands like Target and Amazon or you want to work a small Chinese manufacturer or local retail shop – we’ve got you covered at no extra charge.
5. Dreading Your Monthly EDI Bill
If you’re currently using a VAN that charges by the kilocharacter, you probably find yourself dreading your monthly EDI bill. What will it add up to this month?
After working in the EDI industry for a couple of decades, our team heard the complaints of thousands of customers around this crucial issue. That’s why we launched BOLD VAN as the first and only EDI VAN to offer Trading Partner Pricing.
That means we charge you a rate based on how many active trading partners you have in your EDI network each month and give you unlimited EDI data to use as you please. Each month, you’ll know exactly how much you’re going to pay because your bill only changes when you add or remove active trading partners.
Many of our customers are now paying half of what they did for their previous VAN. Take a look at our pricing for yourself and see if it makes more sense for your business.