BOLD VAN vs. OpenText: Which EDI Solution is Right for You?

Choosing the right EDI solution can have a significant impact on both your bottom line and operational efficiency. While OpenText is a well-known name, it’s often associated with high costs and an interface that is difficult to understand. On the other hand, BOLD VAN offers a refreshing alternative with transparent pricing, rapid implementation, simple interface, and dedicated support designed to keep your business moving forward. Take a look at how the two solutions compare.

Compare the Solutions

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COMPARISON

See why BOLD is better.

Features

BOLD VAN

OpenText

Support & Service

Personalized customer service with direct access to EDI experts at no extra cost. Typical support hours are 8 a.m. to 8 p.m. ET; however, on-call support is available 24/7 for production-down type issues.

Slow resolution of support tickets. Support phone calls typically take 20-25 minutes. Limited hours of availability.

User Interface

Easy to navigate, straightforward interface.

Not intuitive, difficult to locate error messages.

Contract

Month-to-month.

Rigid contracts. Strict auto-renewal terms.

Free Trial

Three-month free trial period.

No free trial.

Cost Savings

Customers have reported saving thousands of dollars per month quickly.

Customers report hidden/excessive charges. Billing system lacks transparency.

User Control

Full control over EDI processes and configurations.

Limited control. Interface difficult to learn.

Customization

Customizable options with straightforward pricing.

Customization is limited.

Access to Data

Access your data for a full year with our BOLD Business Plan, and even longer with the Enterprise plan.

Free data access for a limited time.

Ease of Migration

Risk-free migration with no setup fees and full support.

Migration services are slow and more costly. Known to hold EDI IDs “hostage” during “account manager approval needed” wait times.

Pricing Transparency

Pricing available on the website for full transparency. No surprises.

Pricing not available online.

Upload Your VAN Bill Option

Yes — guarantees to beat your current bill.

Not available.

Better Customer Experiences

Empowering enterprises and startups alike with seamless EDI VAN solutions you can trust for 25 years.

“The migration was a huge success”

The pricing scale and product offerings were a step above all the VANs we researched.

Melvin Hacket

EDI Manager at Spanx

“We truly have a partner”

We were concerned about interruptions to service when switching VANs. BOLD VAN’s efficient and transparent migration process put us at ease without disruption to our partners.

Casey O'Connell

CTO at Razor USA

“We needed EDI experts to be our EDI experts.”

Reliability is only a portion of what Endust needed in an EDI VAN. We needed to know we count on our EDI partner to give us relevant and resolving answers to our questions. We needed EDI experts to be our EDI experts. BOLD VAN exceeds our expectations.

Sarah Trumbull

CFO at Endust

Ready to Make the Switch?

Proactive Monitoring and Support

Expert Assistance with Adjustments

Seamless Communication with Trading Partners

Adaptability to Partner Changes

Thank you

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BOLD VAN vs. OpenText: Which EDI Solution is Right for You?

See why BOLD is better.