An audit can garner credits from lost or damaged packages and scan for invalid surcharges that are frequently assessed.In the fiscal year 2020, roughly six million packages (on average) were delivered daily by FedEx Express (source: Statista.com). And while we receive the majority of packages without a hitch, every now and then one arrives damaged or late, or it just never shows up at all. (I'm recalling the time I came home to a package containing TiVo — remember TiVo? — sitting in a pile of snow in the yard.)When the latter happens, business owners are owed. In my overview of BOLD Parcel's audit platform, I explain how our Carrier Agreement Optimization secures shipping credits and refunds you're entitled to when a carrier fails to keep its end of the agreement. In this article, I take a look at the audit process and drill down on the numerous ways you can save.
After years in the business of shipment auditing, we've come to learn a thing or two about the industry. We've leveraged that expertise into the proprietary software deployed by BOLD Parcel. Our software performs a comprehensive audit on every shipment, assessing each individual charge that is billed to a package to ensure accuracy. The disputes are handled automatically with the required critical information to return the refund to your business. The money coming back is posted to your shipping accounts and applied to shipping invoices in the form of credits.
If you've filed a lost and damaged claim before, you know that it's a multi-step process that must be followed precisely to secure compensation. It takes time, yet not everyone has the time to devote to these claims in the necessary window indicated by the carrier. This is where BOLD Parcel comes in: We offer an intelligent way to automate the filing of lost and damaged claims, increase success rates, and accelerate payouts.How do we do it? When a shipment is lost or damaged, BOLD Parcel is notified and takes action, automatically sending notifications, creating documents, and filing claims with the carriers according to the requirements specific to your business. Because our software is that good, each shipment is audited and refund claims are filed within seconds.
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