TYPES OF REFUNDS
You’re eligible for a plethora of credits; BOLD Parcel’s audit looks for the following:
- Service failures. These include shipments that were delivered late for reasons related to carrier network disruptions.
- Manifested, not shipped. Carriers charge for shipping labels printed, even when they are not used. These can be voided for a refund when not intended for use.
- Invalid Saturday surcharges. Pickups and deliveries scheduled for Saturday are charged additional fees. These fees are recoverable in the case of no action on the scheduled date.
- Invalid residential surcharges. Commercial addresses are sometimes charged additional fees reserved for residential addresses. These fees are recoverable when incorrectly applied.
- Invalid delivery area surcharges. Rural delivery zones are charged additional fees that are recoverable when assessed in error.
- Invalid fuel surcharges. Fuel surcharges are applied to shipments that are delivered to residential addresses and extended delivery areas.
- Invalid dimensional weight surcharges. Scanned adjustments to shipments that increase the rated weight of the shipment.
- Duplicate charges. Shipments billed multiple times to shipping accounts.
- Lost and damaged. Shipments eligible for a refund from damage incurred during transit.
YOU CAN’T CONTROL THE WEATHER
Of course, there are plenty of late deliveries that aren’t eligible for a refund, and these are filtered out of the BOLD Parcel audit. Common reasons in this group are weather delays, scheduled holidays, customs delays, valid address corrections, signature not available at time of delivery, delivery change requests, and oversized and overweight shipments.
BUT, WHY BOTHER?
First of all, you’re entitled to it. Each shipment comes with a service guarantee. If the package doesn’t arrive by the prescribed time, or it arrives damaged, the carrier owes you. It was part of the agreement.
But if that’s not enough for you, think about this: A late, lost, or damaged package is bad for your company’s reputation. It’s more than reasonable to make the carriers accountable for their slip-ups. It stands to reason that when carriers are held accountable for their mistakes, they will try harder, and your customers will experience fewer delivery problems.
To get started, head to www.boldparcel.com; call 844-265-3777; or email info@boldvan.com.