FREQUENTLY ASKED QUESTIONS

ID’s do not need to change, they will migrate perfectly, just as they are!

You data will not change, as a result, your maps are fine just the way they are.

Not a problem! Typically, the difference is at the GS level which means they are all considered to be one partner (even if they are considered many partners by you, internally). If the difference is at the ISA level, each one would be considered a separate partner.

Our typical implementation starts at 10:00 in the morning and is completed by noon.

In all likelihood, we already have AS2 connections with your AS2 trading partners, so once the AS2 connection information is exchanged they can be switched to BOLD VAN. And if we don’t already have it, we will work with your trading partners to establish the connection prior to cut-over.

Your VAN trading partners do not need to do anything. We handle everything at the VAN level. The only exception is a very small number of trading partners (Caterpillar comes to mind) that require connectivity testing, but we have done this many times and will complete this in no time.

Prior to the implementation we will discuss the number of trading partners you have, and their ID’s. Depending on your communication method you, or your team, may be assist in a communications test. During the implementation you just watch the data flow into and out of your system. Also, you can check our dashboard to see the status of each trading partner in real time.

BOLD VAN only looks at unique ISA Sender / Receiver ID combinations; a unique ISA Sender / Receiver ID combination with multiple GS ID’s counts as a single trading partner.

BOLD VAN only counts unique ISA Sender / Receiver ID combinations; a unique ISA Sender / Receiver ID combination with multiple GS ID’s counts as a single trading partner.

No, there is no extra charge for AS2 trading partners.

It does not matter how many trading partners you have set up on our system, you will only be billed for the trading partners you exchange data with for that given month.

BOLD VAN is built on a robust platform that connects tens of thousands of trading partners exchanging nearly 2 million interchanges per month. BOLD VAN boasts better than 99.998% uptime over the last 10 years.

Yes! Your data is hosted within secure datacenters. This platform ensures any and all compliance and regulatory and compliance restrictions are met for any industry. BOLD VAN also provides secure connection methods for data in transit. Please Contact Us!

AS2 is a method to securely and reliably transmit data over the internet using certificates and encryption.

EDI stands for Electronic Data Interchange. At a very high level, EDI is the electronic exchange of documents. EDI enables automation and integration. It provides standards for the formatting and exchanging of documents, and is meant to work regardless of the platform or systems used by the sending party or the receiving party. A VAN helps enable this process by providing the means of transmission of these documents, not unlike a post office enables the sending of letters and other types of documents.

VAN stands for Value Added Network. It is essentially a virtual post office consisting of mailboxes belonging to you and each of your trading partners. Data is routed between mailboxes based on ISA Sender / Receiver ID.

We support data from any industry.

BOLD VAN currently supports approximately 20,000 EDI trading partners and new trading partners are being added every day! If EDI data is being sent, we support it.

Absolutely not, BOLD VAN connects to your trading partners whether they are on BOLD VAN, AS2, FTP or another VAN.

Migrating to BOLD VAN typically takes a few days, depending upon your needs. Contact Us to schedule your migration to BOLD VAN.

If you are migrating from AS2 to BOLD VAN there is an extra step that needs to be taken; a form needs to be completed and submitted. We will help you fill out the form and your migration will be complete in no time!

Nothing at all! The change is handled at the VAN level. Your trading partners will continue to send data to their VAN as they always have.

No problem! BOLD VAN will provide you with an ID and Qualifier.

No. BOLD VAN will migrate your ID’s for you.

Yes, you can have as many companies, divisions, etc. as you like. The pricing model does not change: a trading partner is any unique ISA Sender / Receiver ID combination.

See the Caterpillar page.

See the Sam’s Club page.

Call today, BOLD VAN is here to help you through each step of the process.

Yes, and we can help. Please Contact us for more info.

No, even Wal-Mart and Sam’s Club are included in our standard pricing. See the Wal-Mart and Sam’s Club pages for more info.

Yes, sign up now and we’ll have you connected in no time! See the Wal-Mart page for more info.

By default we do 10 minute retries and 72 hour timeout. This is configurable to whatever you and your team prefer.

Yes, BOLD VAN supports EDIFACT, ANSI X.12, X.400, ODETTE, TRADACOMS, and other formats.

You can send any version of EDI through BOLD VAN.

Data is archived after 90 days. Current clients can be given access to data up to seven years old. There may be a charge to access archived data.

Yes, you can reset and re-download inbound documents for free, via our portal.

Yes, you can open EDI documents and view them online.

Log into our portal and utilize one of our many search criteria to find your document(s).

No charge! Simply login to our portal and search for documents.

Most VANs provide a couple of weeks of data. BOLD VAN provides 90 Days!

Simply login to our portal and your inbound and outbound will be visible.

Typical support hours are 8:00 A.M. Eastern to 8:00 PM Eastern; however, we understand that EDI data transmission can be mission critical. On-call support is available 24/7 for production-down type issues.

Support is available by calling (844) BOLD-777 or emailing support@boldvan.com.

We can show you the best options. Please contact BOLD VAN.

We can show you the best options. Please contact BOLD VAN.

We have the answers you need. Please contact BOLD VAN.